Modern Log Management with Dynatrace

Financial services client success stories

The Dynatrace unified observability platform helps teams make faster, smarter decisions while troubleshooting.

Log management with Dynatrace enables teams to:

  • Scale cost-efficiently
  • Unify and contextualize telemetry
  • Enable proactive, AI-powered insights

See how Dynatrace helped these enterprises understand and maintain the health of their environments while reducing log management costs.

FreedomPay

  • Billions of annual global transactions

  • Thousands of sites across industries

  • 75+ countries served

Goal

Identify bottlenecks before they impact users. Understand the full context of financial and security risks.

Complication

Fragmented log management meant FreedomPay struggled to respond to anomalies. Issues sometimes lingered for months, resulting in poor customer experiences.

Solution

FreedomPay chose Dynatrace for its:

  • Ability to unify logs with other telemetry at scale and cost effectively
  • Automated root cause analysis with Davis AI
  • Ability to connect business data with IT to better manage business risk

FreedomPay ingested logs alongside all other telemetry into the Dynatrace Grail data lakehouse to improve visibility into end-to-end customer journeys.

  • Operational efficiency: 80% reduction in MTTR through improved log management

  • Business insights: FreedomPay had precise insights into the financial cost of issues

  • Improved customer experience: 50% reduction in time to complete transactions

  • Enhanced collaboration: Context-rich insights into payment data are quickly shared across teams

Mizuho Securities Asia Limited

  • Global corporation with offices in Hong Kong, Seoul, and Sydney

  • 271 employees

  • Mizuho Financial Group subsidiary

Goal Icon Goal

Detect and resolve issues before they affect clients, without relying on a central function.

Complication Icon Complication

Lacked a unified source of intelligence that could identify anomalies.

Solution

Mizuho Securities Asia Limited (MHSA) chose Dynatrace for its:

  • End-to-end visibility and root cause analysis powered by AI
  • Automated deployment model
  • Ability to consolidate logs and metrics from fragmented tools into a single platform across systems

Dynatrace allowed MHSA to centralize its monitoring tools, simplifying operations and cutting overhead.

  • Faster insights with more context: Distributed teams now have a single source of truth into how application components interact across their hybrid environment, making it easier to spot anomalies and optimize performance

  • Easier troubleshooting: Teams can identify the root cause of issues almost instantly — time to identify and time to resolve have been reduced by up to 50%

  • Increased operational efficiency: The single-platform setup has eliminated the need for custom scripts to query data and reduced operational overhead

  • Future-ready operations: MHSA plans to use Dynatrace to enable closed-loop remediation, creating automated IT service management (ITSM) workflows

Agos

  • 9.4M customers

  • 230 branches

  • 10,000 partners

Goal Icon Goal

Deliver reliable services and rapid credit decisions.

Complication Icon Complication

A fragmented approach to log management was costly and slowed incident resolution.

Solution

Agos chose Dynatrace for its:

  • Ability to replace several legacy log management tools and simplify operations
  • Combination of observability and business events data to improve issue resolution
  • Automatic and continuous analytics that provide actionable insights

Agos partnered with Dynatrace to consolidate telemetry data within the Grail data lakehouse to enhance its customers' journeys.

  • Cost reduction: 50% reduction in log management costs

  • Issue resolution: AI-powered insights pinpoint root causes faster

  • Data-led decisions: Extract key metrics directly from context-rich log data

  • Unified dashboards: All teams aligned on a single view of performance


Dynatrace empowers organizations to consolidate logs on a single platform for faster issue resolution and improved customer experiences.

Dynatrace Log Management drives business outcomes as part of a unified observability platform. Learn how Dynatrace can transform your logs today.

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