Modern Log Management with Dynatrace

Financial services client success stories

The Dynatrace unified observability platform helps teams make faster, smarter decisions while troubleshooting.

Log management with Dynatrace enables teams to:

  • Scale cost-efficiently
  • Unify and contextualize telemetry
  • Enable proactive, AI-powered insights

See how Dynatrace helped these enterprises understand and maintain the health of their environments while reducing log management costs.

Freedom Pay

  • Billions of annual global transactions

  • Thousands of sites across industries

  • 75+ countries served

Goal

Identify bottlenecks before they impact users. Understand the full context of financial and security risks.

Complication

Fragmented log management meant FreedomPay struggled to respond to anomalies. Issues sometimes lingered for months, resulting in poor customer experiences.

Solution

FreedomPay chose Dynatrace for its:

  • Ability to unify logs with other telemetry at scale and cost effectively
  • Automated root cause analysis with Davis AI
  • Ability to connect business data with IT to better manage business risk

FreedomPay ingested logs alongside all other telemetry into the Dynatrace Grail data lakehouse to improve visibility into end-to-end customer journeys.

  • Operational efficiency: 80% reduction in MTTR through improved log management

  • Business insights: FreedomPay had precise insights into the financial cost of issues

  • Improved customer experience: 50% reduction in time to complete transactions

  • Enhanced collaboration: Context-rich insights into payment data are quickly shared across teams

BMO

  • 12M customers

  • $1.14T in assets

  • $25B in revenue

Goal Icon Goal

Drive best-in-class customer experiences while optimizing operating efficiencies.

Complication Icon Complication

Traditional approaches to log analytics made it difficult to access timely insights.

Solution

BMO chose Dynatrace for its:

  • Ability to store all observability data in context in Dynatrace Grail
  • Capacity to conduct log analytics near instantaneously and at scale without sampling, tiering, or re-indexing
  • Predictive AI capabilities to quickly identify when risk of issues arise across systems

The Dynatrace Grail data lakehouse dramatically improved log management.

  • Greater efficiency: 60 hours of monthly log analysis cut per team

  • Faster MTTI and MTTR: 80% reduction in issue analysis and resolution time

  • Faster innovation: 40 hours of development time unlocked

  • Increased trust: Delivered reliable experiences to increase customer confidence

AGOS

  • 9.4M customers

  • 230 branches

  • 10,000 partners

Goal Icon Goal

Deliver reliable services and rapid credit decisions.

Complication Icon Complication

A fragmented approach to log management was costly and slowed incident resolution.

Solution

Agos chose Dynatrace for its:

  • Ability to replace several legacy log management tools and simplify operations
  • Combination of observability and business events data to improve issue resolution
  • Automatic and continuous analytics that provide actionable insights

Agos partnered with Dynatrace to consolidate telemetry data within the Grail data lakehouse to enhance its customers' journeys.

  • Cost reduction: 50% reduction in log management costs

  • Issue resolution: AI-powered insights pinpoint root causes faster

  • Data-led decisions: Extract key metrics directly from context-rich log data

  • Unified dashboards: All teams aligned on a single view of performance


Dynatrace empowers organizations to consolidate logs on a single platform for faster issue resolution and improved customer experiences.

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